TERMS AND CONDITIONS

Managed WordPress, Website Hosting, and Webmaster Services

Alternative Web Solutions LLC
1 Center Square
Hanover, Pennsylvania 17331

Effective Date: January 1, 2026

These Terms and Conditions (“Agreement”) govern the provision of website management, hosting, webmaster, and related services by Alternative Web Solutions LLC, a Pennsylvania limited liability company (“Alternative Web Solutions,” “we,” “us,” or “our”), to the individual or business accepting this Agreement (“Client,” “you,” or “your”).

By signing this Agreement, electronically accepting these Terms and Conditions, submitting payment for Services, or otherwise enrolling in the Services described below, Client acknowledges that Client has read, understood, and agrees to be bound by this Agreement.

1. SERVICES

Alternative Web Solutions provides ongoing WordPress CMS management, website hosting, and webmaster services for a monthly service fee as described in this Agreement.

The Services are intended to provide routine maintenance, management, hosting, content updates, and design support for Client’s existing WordPress website. Unless separately agreed to in writing, the monthly Services do not constitute unlimited website development, custom programming, digital marketing, or website redesign services.

2. WORDPRESS CMS MANAGEMENT

WordPress CMS management includes routine maintenance and management of Client’s WordPress website.

Services may include:

  • Adding and publishing Client-provided blog posts;
  • Adding, removing, or updating events;
  • Updating text and other website content at Client’s request;
  • Updating website images and graphical content;
  • Performing routine updates to existing pages;
  • Maintaining and updating WordPress core software;
  • Updating installed WordPress plugins;
  • Updating installed WordPress themes;
  • Updating PHP versions when appropriate and compatible with the website;
  • Troubleshooting routine WordPress CMS issues; and
  • Performing other routine content-management tasks reasonably associated with maintaining an existing WordPress website.

Client is responsible for supplying accurate text, photographs, graphics, event information, blog content, and other materials needed to complete requested content updates unless content creation is separately included in writing.

3. INCLUDED PREMIUM WORDPRESS PLUGINS

While Client maintains an active monthly service account with Alternative Web Solutions, Alternative Web Solutions may provide and maintain licenses for certain premium WordPress plugins used on Client’s website.

The premium plugins presently included with the Services are:

  • Elementor Pro
  • Gravity Forms

These licenses are provided as part of Alternative Web Solutions’ Services and are not transferred or assigned to Client.

Upon termination of Services, Alternative Web Solutions is not obligated to continue providing, renewing, or paying for any premium plugin license. Client may therefore be required to purchase Client’s own licenses following termination in order to continue receiving premium features, software updates, or vendor support.

Other premium plugins, software, extensions, themes, applications, or third-party services are not included unless expressly agreed to in writing.

4. WEBSITE HOSTING

Alternative Web Solutions provides managed website hosting for Client’s website as part of the monthly Services.

Hosting is presently provided through the WP Engine managed WordPress hosting platform and includes:

  • WordPress website hosting;
  • SSL certificate management;
  • Cloudflare DNS management; and
  • Routine hosting administration associated with maintaining Client’s website.

Hosting and related infrastructure rely on third-party service providers, including WP Engine, Cloudflare, domain registrars, Internet service providers, and other technology vendors.

Alternative Web Solutions does not own or control these third-party networks and services and cannot guarantee uninterrupted availability, specific uptime, or uninterrupted access where an outage or interruption is caused by a third-party provider or circumstances outside Alternative Web Solutions’ reasonable control.

5. WEBMASTER SERVICES

Webmaster Services overlap with WordPress CMS management but additionally include routine website design and technical support.

Webmaster Services may include:

  • Routine design and layout updates;
  • Updates to graphical website elements;
  • Image replacement, resizing, or optimization;
  • Updates to existing website sections;
  • Troubleshooting website display or functionality issues;
  • Troubleshooting WordPress, theme, and plugin conflicts;
  • General technical maintenance;
  • Monitoring and troubleshooting website-generated notifications, including website form notifications; and
  • Other routine webmaster tasks associated with maintaining Client’s existing website.

Alternative Web Solutions will use commercially reasonable efforts to maintain website functionality and troubleshoot website notification issues but cannot guarantee delivery of email or other notifications when delivery depends upon external email providers, spam-filtering systems, DNS providers, mail servers, Internet service providers, or other third-party systems.

6. SERVICES NOT INCLUDED

The following services are specifically excluded from the standard $299 monthly service fee unless Alternative Web Solutions separately agrees to provide them in writing.

6.1 Search Engine Optimization

SEO services are not included.

Excluded SEO services include, without limitation:

  • Keyword research;
  • SEO copywriting;
  • Meta title optimization;
  • Meta description optimization;
  • Image alt-text optimization for SEO purposes;
  • Search engine ranking optimization;
  • Internal linking campaigns;
  • Backlink development;
  • Local SEO;
  • Schema or structured-data optimization;
  • Search engine indexing management; and
  • Other activities performed primarily for the purpose of improving search engine visibility or rankings.

6.2 Analytics and Tracking

Google Analytics management, reporting, analysis, configuration, and other analytics services are not included unless separately agreed upon.

6.3 Google Business Profile

Google Business Profile management is not included.

Excluded services include:

  • Google Business Profile posts;
  • Review management;
  • Responding to reviews;
  • Profile optimization;
  • Product or service updates; and
  • Other Google Business Profile administration.

6.4 Online Business Listings

Alternative Web Solutions does not manage or optimize Client’s online business directory listings as part of these Services.

6.5 Custom Development

Custom website development is not included.

Excluded development includes, without limitation:

  • Custom WordPress plugin development;
  • Custom WordPress theme development;
  • Custom application development;
  • Custom PHP, JavaScript, database, API, or server-side functionality;
  • Development of functionality substantially outside the capabilities of Client’s existing WordPress installation, plugins, theme, or page builder; and
  • Other custom programming.

Minor CSS, HTML, WordPress configuration, or similar adjustments that Alternative Web Solutions determines to be reasonably necessary for routine webmaster maintenance may be performed as part of the Services.

7. THIRD-PARTY INTEGRATIONS

Client may request integration with third-party platforms, software, applications, APIs, CRM systems, marketing platforms, payment systems, or other services.

Alternative Web Solutions will determine whether a requested integration falls within the normal scope of the monthly Services.

Additional fees may apply depending upon the complexity, development requirements, licensing requirements, configuration requirements, or ongoing maintenance associated with the integration.

Alternative Web Solutions will notify Client when additional charges are required before undertaking material work outside the normal scope of the Services.

Client is responsible for charges imposed directly by third-party service providers unless Alternative Web Solutions expressly agrees otherwise in writing.

8. E-COMMERCE SERVICES

E-commerce website management, e-commerce development, WooCommerce management, online store development, payment gateway configuration, product management, shopping cart functionality, and other e-commerce services are not included in the standard monthly Services.

E-commerce services are available separately.

Pricing for e-commerce services will be determined according to Client’s specific requirements and must be separately agreed upon.

9. CLIENT RESPONSIBILITIES

Client agrees to reasonably cooperate with Alternative Web Solutions in connection with the Services.

Client is responsible for:

  • Providing accurate and complete information;
  • Providing requested website content and materials in a timely manner;
  • Reviewing requested website changes when necessary;
  • Maintaining accurate contact and billing information;
  • Maintaining a valid payment method;
  • Maintaining access to Client-controlled domain names and other accounts when applicable;
  • Promptly notifying Alternative Web Solutions of suspected security issues, unauthorized access, errors, or website problems; and
  • Complying with applicable laws and regulations relating to Client’s business, website, products, services, and content.

Client represents and warrants that Client has the legal right to use all text, photographs, graphics, logos, trademarks, videos, data, and other materials supplied to Alternative Web Solutions.

Alternative Web Solutions is not responsible for determining whether Client-provided materials infringe copyrights, trademarks, privacy rights, publicity rights, or other rights belonging to third parties.

10. MONTHLY SERVICE FEE

The fee for the Services described in this Agreement is:

$299.00 per month

The Services are provided on a month-to-month subscription basis. There is no fixed minimum contract term.

By enrolling in the Services and providing a credit card, debit card, or other accepted payment method through Alternative Web Solutions’ payment processor, Client expressly authorizes Alternative Web Solutions LLC and its payment processor, presently Stripe, to store the payment method as permitted by the payment processor and automatically charge the payment method $299.00 each month for the Services.

Recurring charges will continue each month until Client’s cancellation becomes effective in accordance with Section 12 of this Agreement.

Client understands and agrees that:

  1. The recurring charge is presently $299.00 per month;
  2. The payment method provided at enrollment may be charged automatically without Client manually approving each monthly transaction;
  3. Charges will recur approximately once per monthly billing cycle while the Services remain active;
  4. Client must provide at least thirty (30) days’ written notice to cancel the Services;
  5. Charges becoming due during the thirty-day cancellation notice period remain payable;
  6. Payments are nonrefundable except where otherwise required by applicable law; and
  7. Client is responsible for maintaining a valid and current payment method while the Services remain active.

If Alternative Web Solutions proposes a change to the recurring monthly service fee, Client will be notified before the new rate becomes effective. Alternative Web Solutions will not charge a materially increased recurring service fee without providing Client reasonable advance notice. Alternative Web Solutions reserves the right to terminate service at any time for non-payment.

Client’s authorization under this Section remains effective until the Services terminate and all amounts owed under this Agreement have been paid.

11. PAYMENT AUTHORIZATION AND FAILED PAYMENTS

Client agrees to maintain a valid credit card or debit card on file while Services remain active.

If a recurring payment is declined, reversed, disputed, charged back, or otherwise not successfully processed, Alternative Web Solutions may suspend some or all Services until the outstanding balance is paid.

Suspension may include suspension of webmaster work, content updates, premium plugin licensing, technical support, or website hosting.

Suspension of Services does not waive amounts already owed by Client.

12. CANCELLATION

Client may cancel the monthly Services at any time by providing Alternative Web Solutions with at least thirty (30) days’ written notice.

The cancellation becomes effective thirty (30) days after Alternative Web Solutions receives the cancellation notice unless Alternative Web Solutions agrees to an earlier termination date in writing.

Client remains responsible for charges that become due during the applicable thirty-day notice period.

Written cancellation notice may be provided by email through an email address designated by Alternative Web Solutions for Client communications or by written notice sent to:

Alternative Web Solutions LLC
1 Center Square
Hanover, PA 17331

Client is responsible for arranging alternative website hosting and obtaining any necessary software licenses before the termination date.

Hosting and Services provided by Alternative Web Solutions may cease upon the effective termination date.

13. REFUND POLICY

All payments to Alternative Web Solutions are nonrefundable.

Alternative Web Solutions does not provide refunds or prorated refunds for monthly service fees, hosting fees, plugin licensing, unused portions of a billing period, or Services that Client elects not to use during a billing period, except where a refund is expressly required by applicable law.

Client’s failure to request Services or content updates during a particular month does not entitle Client to a refund or credit.

The monthly fee compensates Alternative Web Solutions for continuing availability, website maintenance, hosting, software licensing, technical administration, and the Services described in this Agreement and is not calculated solely according to the number of individual tasks requested by Client.

14. THIRD-PARTY DEVELOPERS, MARKETERS, AND WEBSITE ACCESS

Alternative Web Solutions maintains and manages Client’s website and hosting environment as an integrated service.

To protect website security, stability, configuration integrity, and accountability, Client shall not provide administrative, hosting, server, FTP, SFTP, SSH, database, Cloudflare, WP Engine, WordPress administrator, or similar access to an outside developer, marketer, consultant, agency, contractor, or other third party without Alternative Web Solutions’ prior written approval.

Client shall not authorize a third-party marketer, developer, agency, or contractor to make modifications to the website, install or remove software, modify website configuration, modify DNS records, modify hosting settings, or otherwise perform work affecting the website or hosting environment without prior written authorization from Alternative Web Solutions.

If Client wishes to work with a third-party marketing company, developer, consultant, advertising provider, or other partner whose work requires access to or modification of the website or hosting environment, Client must notify Alternative Web Solutions in writing before providing such access.

Alternative Web Solutions may approve, condition, or deny such access when reasonably necessary to protect website security, website functionality, hosting infrastructure, software licensing, or the integrity of the Services.

This provision does not prohibit Client from retaining third parties for business activities that do not require access to or modification of the website or hosting environment.

15. UNAUTHORIZED THIRD-PARTY ACCESS

Unauthorized third-party access or modification may create security vulnerabilities, plugin conflicts, design errors, software incompatibilities, data loss, website outages, performance issues, or other technical problems outside Alternative Web Solutions’ control.

Alternative Web Solutions is not responsible for website errors, security incidents, lost data, downtime, damaged configurations, lost functionality, or other problems resulting from work performed by Client or an unauthorized third party.

If Alternative Web Solutions must diagnose or repair problems resulting from unauthorized third-party access or modifications, such work may be considered outside the scope of the standard monthly Services and may be subject to additional charges.

A violation of Sections 14 or 15 constitutes a material breach of this Agreement and may result in suspension or termination of Services.

16. THIRD-PARTY SOFTWARE AND SERVICES

Client acknowledges that WordPress websites depend upon software and services developed or operated by third parties.

These may include WordPress, WP Engine, Cloudflare, Elementor, Gravity Forms, domain registrars, email providers, WordPress themes, WordPress plugins, APIs, payment processors, and other technology vendors.

Alternative Web Solutions is not responsible for:

  • Changes made by third-party vendors;
  • Discontinued software or services;
  • Plugin or theme defects;
  • Third-party software vulnerabilities;
  • Third-party outages;
  • Changes in third-party pricing or licensing;
  • Compatibility issues caused by third-party updates;
  • API changes;
  • External email-delivery failures; or
  • Other events outside Alternative Web Solutions’ reasonable control.

Alternative Web Solutions will use commercially reasonable efforts to troubleshoot issues involving third-party services when such troubleshooting falls within the scope of the Services.

17. WEBSITE SECURITY

Alternative Web Solutions will use commercially reasonable practices to maintain Client’s WordPress website, including routine software updates and hosting administration.

However, no website, hosting environment, software platform, network, or Internet-based service can be guaranteed to be completely secure or uninterrupted.

Alternative Web Solutions does not warrant that Client’s website will be immune from hacking, malware, unauthorized access, software vulnerabilities, distributed denial-of-service attacks, data breaches, third-party attacks, or other security incidents.

Alternative Web Solutions is not liable for a security incident caused by circumstances outside its reasonable control, Client actions, Client credentials, unauthorized third-party access, vulnerable third-party software, or a third-party service provider.

18. CLIENT CONTENT AND OWNERSHIP

Client retains ownership of Client’s original website content, trademarks, logos, photographs, text, graphics, and other materials supplied by Client.

Except as otherwise agreed in writing, Client also retains ownership of website-specific content created and paid for specifically by Client.

Alternative Web Solutions retains ownership of its preexisting intellectual property, processes, code libraries, templates, methods, systems, tools, configurations, know-how, licenses, and other materials that were not created exclusively for Client.

Third-party software remains subject to the applicable third-party owner’s license terms.

Premium plugin licenses supplied through Alternative Web Solutions remain under Alternative Web Solutions’ licensing arrangements and do not become Client property.

19. TERMINATION BY ALTERNATIVE WEB SOLUTIONS

Alternative Web Solutions may suspend or terminate Services if:

  • Client fails to pay amounts when due;
  • Client materially breaches this Agreement;
  • Client provides unauthorized third-party access to the website or hosting environment;
  • Client permits unauthorized third-party modifications;
  • Client uses the Services for unlawful activities;
  • Client’s activities create an unreasonable security or operational risk;
  • Client engages in conduct that materially interferes with Alternative Web Solutions’ ability to provide the Services; or
  • Continued provision of the Services would violate applicable law or a third-party provider’s requirements.

When reasonably practicable, Alternative Web Solutions may provide Client an opportunity to correct a breach before termination. Alternative Web Solutions is not required to provide a cure period where immediate suspension or termination is reasonably necessary to address a security threat, unlawful activity, fraud, unauthorized access, or material risk to Alternative Web Solutions or its service providers.

20. EFFECT OF TERMINATION

Upon termination:

  • Alternative Web Solutions’ obligation to provide Services ends;
  • Website hosting provided under this Agreement may terminate;
  • Alternative Web Solutions-provided premium plugin licenses may be deactivated or removed;
  • Client is responsible for obtaining replacement hosting and software licenses;
  • Outstanding fees remain due;
  • Previously paid fees remain nonrefundable except where required by law; and
  • Client remains responsible for arranging migration of Client’s website to another provider.

Alternative Web Solutions will reasonably cooperate with Client in connection with a website transfer. Work beyond routine account closure or basic transfer assistance may be subject to additional fees.

21. NO GUARANTEE OF BUSINESS OR MARKETING RESULTS

Alternative Web Solutions provides technical, hosting, content-management, and webmaster Services.

Alternative Web Solutions does not guarantee any particular level of:

  • Website traffic;
  • Search engine rankings;
  • Leads;
  • Sales;
  • Revenue;
  • Conversions;
  • Customer inquiries;
  • Advertising performance; or
  • Other business or marketing results.

Client acknowledges that website and business performance depends upon numerous factors outside Alternative Web Solutions’ control.

22. DISCLAIMER OF WARRANTIES

Except as expressly stated in this Agreement and to the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

Alternative Web Solutions disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement, to the extent such disclaimers are permitted by law.

Alternative Web Solutions does not warrant that the website or Services will operate without interruption, error, security vulnerability, or third-party service disruption.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Alternative Web Solutions shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to this Agreement or the Services, including lost profits, lost revenue, lost business opportunities, lost data, lost goodwill, or business interruption.

To the maximum extent permitted by applicable law, Alternative Web Solutions’ aggregate liability arising from or relating to the Services shall not exceed the total amount actually paid by Client to Alternative Web Solutions under this Agreement during the three (3) months immediately preceding the event giving rise to the claim.

The limitations contained in this Section apply regardless of the legal theory asserted and only to the extent permitted by applicable law.

24. INDEMNIFICATION

To the extent permitted by law, Client agrees to defend, indemnify, and hold harmless Alternative Web Solutions LLC and its members, employees, contractors, representatives, and agents from third-party claims, liabilities, damages, costs, and reasonable attorneys’ fees arising from or relating to:

  • Content supplied by Client;
  • Client’s products or services;
  • Client’s violation of applicable law;
  • Client’s infringement of a third party’s intellectual property or other rights;
  • Client’s unauthorized use of third-party materials;
  • Unauthorized access provided by Client to third parties; or
  • Client’s material breach of this Agreement.

25. CONFIDENTIAL INFORMATION

Each party may receive confidential or proprietary information belonging to the other party in connection with the Services.

Each party agrees to use reasonable care to protect confidential information and to use such information only as necessary to perform or receive Services under this Agreement.

Confidential information does not include information that is publicly available through no breach of this Agreement, independently developed without use of confidential information, or lawfully obtained from another source without a confidentiality obligation.

Alternative Web Solutions may disclose information when reasonably necessary to service providers used to perform the Services or when disclosure is required by law.

26. FORCE MAJEURE

Alternative Web Solutions is not responsible for delay or failure to perform caused by events outside its reasonable control, including Internet outages, hosting-provider outages, cloud-service failures, utility failures, cyberattacks, natural disasters, severe weather, governmental actions, labor disruptions, war, terrorism, civil disturbances, epidemics, pandemics, failures of third-party infrastructure, or similar events.

27. INDEPENDENT CONTRACTOR

Alternative Web Solutions is an independent contractor.

Nothing in this Agreement creates an employment relationship, partnership, joint venture, fiduciary relationship, franchise, or agency relationship between Alternative Web Solutions and Client.

Neither party has authority to bind the other except as expressly agreed in writing.

28. GOVERNING LAW

This Agreement shall be governed by and interpreted under the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

To the extent permitted by applicable law, any legal proceeding arising from or relating to this Agreement shall be brought in a court of competent jurisdiction located in York County, Pennsylvania, and the parties consent to personal jurisdiction and venue in such courts.

29. NOTICES

Notices required under this Agreement shall be provided in writing.

Notices to Alternative Web Solutions may be delivered to:

Alternative Web Solutions LLC
1 Center Square
Hanover, PA 17331

or to an email address Alternative Web Solutions designates for contractual or account communications.

Notices to Client may be sent to the mailing address or email address maintained in Client’s account records.

Client is responsible for maintaining accurate contact information.

30. ASSIGNMENT

Client may not assign or transfer this Agreement to another person or entity without Alternative Web Solutions’ prior written consent.

Alternative Web Solutions may assign this Agreement in connection with a merger, acquisition, sale of substantially all business assets, business restructuring, or transfer of the applicable service operations.

31. SEVERABILITY

If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

32. WAIVER

A party’s failure to enforce any provision of this Agreement does not constitute a waiver of that provision or of the party’s right to enforce the provision in the future.

A waiver is effective only when made in writing by the party granting the waiver.

33. ENTIRE AGREEMENT

This Agreement, together with any written proposal, order form, statement of work, or service description expressly incorporated into it, constitutes the entire agreement between Client and Alternative Web Solutions concerning the Services.

It supersedes prior discussions, representations, proposals, or agreements concerning the same Services.

If a separately signed written statement of work or service agreement expressly conflicts with this Agreement, the separately signed document will control with respect to the specific conflicting provision.

34. AMENDMENTS

Any material modification to Client-specific pricing or Services must be agreed upon in writing.

Alternative Web Solutions may update general administrative or operational provisions of these Terms and Conditions when reasonably necessary to reflect changes in applicable law, technology, service providers, or business operations, provided that Client receives reasonable notice of any material change affecting Client’s rights or obligations.

35. ELECTRONIC ACCEPTANCE

The parties agree that this Agreement may be executed or accepted electronically.

An electronic signature, electronic acceptance, checked acceptance box, or other electronic action demonstrating Client’s agreement to these Terms and Conditions may be treated as Client’s acceptance of this Agreement to the extent permitted by applicable law.

36. AUTHORITY TO ENTER AGREEMENT

If Client is a corporation, limited liability company, partnership, nonprofit organization, or other legal entity, the individual accepting this Agreement on Client’s behalf represents that the individual has authority to bind Client to this Agreement.

37. ACKNOWLEDGMENT AND ACCEPTANCE

By signing or electronically accepting below, Client acknowledges that:

  1. Client has read this Agreement;
  2. Client understands the Services included and excluded;
  3. Client agrees to the recurring monthly fee of $299.00;
  4. Client authorizes automatic monthly billing to Client’s payment method on file;
  5. Client understands that the Services are month-to-month;
  6. Client understands that cancellation requires thirty (30) days’ written notice;
  7. Client understands that payments are nonrefundable except where otherwise required by law;
  8. Client agrees to the restrictions concerning third-party website and hosting access; and
  9. Client agrees to be bound by these Terms and Conditions.